View source for Procedure for Complaints and Reviews to Societies

[[Category:CFSRB]]

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==O. Reg. 156/18: GENERAL MATTERS UNDER THE AUTHORITY OF THE MINISTER <ref name="Regulation"/>==

<b><u>56. A complaint to a society under subsection 119 (1) of the Act must be made in the form entitled “Formal Complaint to a Society’s Internal Complaints Review Panel (ICRP)” and dated 2020/11, available on a website of the Government of Ontario. O. Reg. 156/18, s. 56; O. Reg. 78/19, s. 1; O. Reg. 700/20, s. 1.</b></u>

<b><u>57. Within seven days after receiving a complaint under subsection 119 (1) of the Act, the society shall determine whether the complaint is eligible for review.

58. If the complaint is not eligible for review, the society shall notify the complainant of its decision and the reasons for it in writing.</B></u>

59. (1) If the complaint is eligible for review, the society shall notify the complainant in writing and shall establish an Internal Complaints Review Panel.

:(2) The notice shall provide the complainant with a date and time for meeting with the Internal Complaints Review Panel.

60. (1) The members of the Internal Complaints Review Panel shall be selected by the executive director of the society and shall include a senior manager from the society, other society staff as required and at least one person who is external to the society.

:(2) A person selected to be a member of the Internal Complaints Review Panel who is external to the society may be a member of the society’s board of directors.

:(3) No person selected as a member of the Internal Complaints Review Panel shall have had any direct involvement with the complaint being reviewed.

<b><u>61. (1) The meeting between the complainant and the Internal Complaints Review Panel shall be scheduled at a time that is mutually convenient for the complainant and the members of the panel and shall be held within 14 days after the date the written notice is sent to the complainant or at such later time as may be requested by the complainant.</b></u>

:(2) The Internal Complaints Review Panel shall make reasonable efforts to accommodate a request by a complainant to schedule the meeting at a later time.

:<b><u>(3) The meeting between the complainant and the Internal Complaints Review Panel shall take place in person.</b></u>

62. (1) Subject to subsection (2), the Internal Complaints Review Panel may determine who may attend the meeting.

:(2) The complainant, a representative chosen by each of the complainant’s bands and First Nations, Inuit or Métis communities, where appropriate, and one other person of the complainant’s choosing may attend the meeting.

63. Within 14 days after the meeting, the Internal Complaints Review Panel shall send a written summary of the results of the meeting, including any agreed upon next steps, to the complainant and the executive director of the society to which the complaint was made.

64. If at any point during a society’s complaint review procedure the complaint is resolved to the satisfaction of the complainant, the society shall confirm the resolution in writing to the complainant.

<ref name ="Regulation">O. Reg. 156/18: GENERAL MATTERS UNDER THE AUTHORITY OF THE MINISTER,<https://www.ontario.ca/laws/regulation/180156#BK77>,retrieved on 2021-10-01</ref>

==Forms==
* [https://www.forms.ssb.gov.on.ca/mbs/ssb/forms/ssbforms.nsf/FormDetail?OpenForm&ACT=RDR&TAB=PROFILE&SRCH=&ENV=WWE&TIT=3249&NO=006-3249E Formal Complaint to a Society’s Internal Complaints Review Panel (ICRP)]

==References==