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[[Category: Complaints about Family and Children's Services]] | [[Category: Complaints about Family and Children's Services]] | ||
==Procedure for Complaints and Reviews to Societies== | |||
O. Reg. 156/18: GENERAL MATTERS UNDER THE AUTHORITY OF THE MINISTER <ref name="Regulation"> | |||
Complaint in writing | |||
56. A complaint to a society under subsection 119 (1) of the Act must be made in the form entitled “Formal Complaint to a Society’s Internal Complaints Review Panel (ICRP)” and dated 2020/11, available on a website of the Government of Ontario. O. Reg. 156/18, s. 56; O. Reg. 78/19, s. 1; O. Reg. 700/20, s. 1. | |||
Eligibility for review | |||
57. Within seven days after receiving a complaint under subsection 119 (1) of the Act, the society shall determine whether the complaint is eligible for review. | |||
Notice if not eligible for review | |||
58. If the complaint is not eligible for review, the society shall notify the complainant of its decision and the reasons for it in writing. | |||
Notice if eligible for review | |||
59. (1) If the complaint is eligible for review, the society shall notify the complainant in writing and shall establish an Internal Complaints Review Panel. | |||
(2) The notice shall provide the complainant with a date and time for meeting with the Internal Complaints Review Panel. | |||
Members of Internal Complaints Review Panel | |||
60. (1) The members of the Internal Complaints Review Panel shall be selected by the executive director of the society and shall include a senior manager from the society, other society staff as required and at least one person who is external to the society. | |||
(2) A person selected to be a member of the Internal Complaints Review Panel who is external to the society may be a member of the society’s board of directors. | |||
(3) No person selected as a member of the Internal Complaints Review Panel shall have had any direct involvement with the complaint being reviewed. | |||
Scheduling of meeting | |||
61. (1) The meeting between the complainant and the Internal Complaints Review Panel shall be scheduled at a time that is mutually convenient for the complainant and the members of the panel and shall be held within 14 days after the date the written notice is sent to the complainant or at such later time as may be requested by the complainant. | |||
(2) The Internal Complaints Review Panel shall make reasonable efforts to accommodate a request by a complainant to schedule the meeting at a later time. | |||
(3) The meeting between the complainant and the Internal Complaints Review Panel shall take place in person. | |||
Attendance at meeting | |||
62. (1) Subject to subsection (2), the Internal Complaints Review Panel may determine who may attend the meeting. | |||
(2) The complainant, a representative chosen by each of the complainant’s bands and First Nations, Inuit or Métis communities, where appropriate, and one other person of the complainant’s choosing may attend the meeting. | |||
Summary of results of meeting | |||
63. Within 14 days after the meeting, the Internal Complaints Review Panel shall send a written summary of the results of the meeting, including any agreed upon next steps, to the complainant and the executive director of the society to which the complaint was made. | |||
Resolution of complaint | |||
64. If at any point during a society’s complaint review procedure the complaint is resolved to the satisfaction of the complainant, the society shall confirm the resolution in writing to the complainant. | |||
==Tribunal Powers under the Child, Youth, and Family Services Act, 2017<ref name="CYFSA"/>=== | ==Tribunal Powers under the Child, Youth, and Family Services Act, 2017<ref name="CYFSA"/>=== | ||
<b><u>119 (1) A person may make a complaint to a society relating to a service sought or received by that person from the society in accordance with the regulations. | <b><u>119 (1) A person may make a complaint to a society relating to a service sought or received by that person from the society in accordance with the regulations. | ||
| Line 87: | Line 129: | ||
::(b) is subject to another decision-making process under this Act or the Labour Relations Act, 1995. | ::(b) is subject to another decision-making process under this Act or the Labour Relations Act, 1995. | ||
==Child and Family Services Review Board Specific Rules</ref name="Rules"> | |||
==References== | ==References== | ||
<ref name ="Regulation"<O. Reg. 156/18: GENERAL MATTERS UNDER THE AUTHORITY OF THE MINISTER,<https://www.ontario.ca/laws/regulation/180156#BK77>,retrieved on 2021-10-01</ref> | |||
<ref name ="CYFSA"><i>Child, Youth and Family Services Act,</i> S.O. 2017, c. 14, Sched. 1, <https://www.ontario.ca/laws/statute/17c14#BK160>,retrieved on 2021-10-01</ref> | <ref name ="CYFSA"><i>Child, Youth and Family Services Act,</i> S.O. 2017, c. 14, Sched. 1, <https://www.ontario.ca/laws/statute/17c14#BK160>,retrieved on 2021-10-01</ref> | ||
<ref name ="Rules">Child and Family Services Review Board Rules of Procedure,<https://tribunalsontario.ca/documents/cfsrb/CFSRB%20Rules%20of%20Procedure.html#p3>,retrieved on 2021-10-01 | |||
Revision as of 23:29, 1 October 2021
Procedure for Complaints and Reviews to Societies
O. Reg. 156/18: GENERAL MATTERS UNDER THE AUTHORITY OF THE MINISTER Cite error: Closing </ref> missing for <ref> tag
[1]
<ref name ="Rules">Child and Family Services Review Board Rules of Procedure,<https://tribunalsontario.ca/documents/cfsrb/CFSRB%20Rules%20of%20Procedure.html#p3>,retrieved on 2021-10-01
- ↑ Child, Youth and Family Services Act, S.O. 2017, c. 14, Sched. 1, <https://www.ontario.ca/laws/statute/17c14#BK160>,retrieved on 2021-10-01
Pages in category "CFSRB"
The following 4 pages are in this category, out of 4 total.
