Rat Infestation (LTB-Maintenance)

TST-61589-15 (Re), 2016 CanLII 39765 (ON LTB)

39. In light of the Tenants’ and Landlord’s evidence, I find, on a balance of probabilities, that the residential complex and the unit were moderately infested with mice. Based on my knowledge of similar cases, the duration of the problem, the impact on the Tenants on a daily basis, I am satisfied that the Tenants are entitled to an abatement of 10% of the rent for the period from February 28, 2015 to July 31, 2015 (154 days), which totals $875.90. I considered awarding a higher abatement amount, however, I did not do so in light of the absence of written complaints by the Tenants and their insistence, contrary to the Act, that they be present during treatments after March 5, 2015.

43. I am giving the Landlord’s evidence about when the Tenants first raised the water issue no weight. BR, the property manager, testified that he attends at the complex every day to deal with different issues and stated that he was first made aware of the water issue in the unit “during the course of these proceedings”. RP was unable to provide the date when he first attended at the unit to address the water issue in the kitchen, but did state that it was “one day before” he attended to address the washroom issue. JP testified that she first became aware of the water issue in mid-March 2015 and “after the rats”. The contradictory testimony offered by BR, RP and JP in this regard gives rise to serious credibility concerns and, for this reason, I prefer the evidence of the Tenants that they brought this issue to the attention of the Landlord early into their tenancy and that the issue was finally resolved on March 16, 2015.

44. In light of the evidence before me, I find, on a balance of probabilities, that there were problems with the hot and cold running water in the unit as described by the Tenants and that the Landlord failed to comply with housing and maintenance standards in contravention of section 20 of the Act in this regard. Not having an adequate supply of hot and cold water is a serious issue, which negatively impacts a tenant on a daily basis and in this case, this breach also substantially interfered with the Tenants’ reasonable enjoyment of the unit.

45. Given the Board’s awards in similar cases, the duration of the problem, the impact on the Tenants on a daily basis, and in keeping with the principle enunciated in Offredi, supra, I am satisfied that the Tenants’ request for an abatement of 25% of the rent for the material time is reasonable. As such an Order will issue for an abatement of 25% of the rent for the period from January 15, 2015 to March 16, 2015 (60 days), which totals $853.15.

TST-02871-19 (Re), 2019 CanLII 87037 (ON LTB)

27. In Onyskiw v. CJM Property Management Ltd. (2016 ONCA 477) the Ontario Court of Appeal determined that a landlord is not automatically in breach of their maintenance obligations under section 20 of the Act as soon as a problem arises: rather, a contextual approach is necessary in determining whether or not a landlord has breached their maintenance obligations. That approach involves a consideration of the “entirety of the factual situation”, including whether the Landlord’s attempts to perform the needed repairs were reasonable in the circumstances.

28. I have taken into account the entirety of the factual situation including the scope of the problem and the efforts involved in resolving it. In this context, I find that the Landlord is in breach of his maintenance obligations under section 20 of the Act.

29. At the heart of the problem is the undisputed continuing existence of rat mites in the rental unit since January 2018. Aside from the fact that there was significant delay on the part of the Landlord in providing chemicals for the Tenant to spray the unit due to the Landlord’s insistence on a release for liability for harm to the Tenant’s pets when they had long departed the unit, it is also undeniable that the Landlord has thrown up his hands and decided not to address this problem believing it is impossible to rid the unit of them without first attempting to exterminate rats and mice that may be in the residential complex.

30. The Landlord dallied over obtaining a release from the Tenant; he delayed retaining a pest control service provider with expertise in ridding the unit of rat mites and has not provided any independent evidence from Aetna that it has that expertise. There are also no documents from Aetna regarding the work it has performed. But, more importantly, early on the Landlord recognized the unit would not be fit for habitation for an indefinite period, if ever, because of the difficulty in locating and eliminating rodent nests and rodents and rat mites in the residential complex.

31. I am satisfied there likely are rodents nesting in between the Tenant’s floor and the ceiling of the unit underneath. However, I heard no evidence that the Landlord has attempted even obvious measures such as sealing the residential complex against entry by rodents, including all vents and electric service entry points with rodent-proof material; checking for entry points around chimney and between loose shingles; and sealing doors and windows tightly. Instead, what I saw were photographs of large gaps in the siding near the ground. The Landlord insisted that these could not be entry points for rodents because there is a foundation behind those gaps but did not support this claim with expert testimony.

32. It may be so that there is no lawful way to exterminate rat mites by chemicals in which case I find the rental unit is unfit for habitation. Since it is the Landlord’s responsibility under subsection 20(1) of the Act to provide and maintain a residential complex, including the rental units in it, in a good state of repair and fit for habitation and for complying with health, safety, housing and maintenance standards, I find the Landlord is in breach of this responsibility. Clearly, the rental unit should not be offered for rent to a tenant if it cannot be made fit for habitation. Accordingly, the Tenant is entitled to a rent abatement for the inconvenience and disruption that he has suffered through as a result of the significant continuing existence of rat mites.

Remedy

33. The Tenant is seeking a rent abatement of $11,388.00 based upon a full refund of rent from February 2018 to January 2019, together with $249.48 for treatment of the Tenants’ three cats and one dog to rid them of rat mites and requiring the Landlord to clean out rat/mouse nests inside and outside the rental complex and fill entry holes.

34. I do not fault the Tenant for not accepting the Landlord’s offer to terminate the tenancy early despite the likely existence of rat mites in the rental unit and rodents in the residential complex. That is because it was conditional on the Tenant not obtaining a rebate for some of rent that had been paid and return of only a portion of the last month’s rent deposit.

35. Since the Landlord was unable or unwilling to fulfill his maintenance obligation he is obliged to return the rent paid by the Tenant for the period the Tenant has not been able to occupy the rental unit free and clear of rat mites which began on January 25, 2018 when the Landlord was first notified of the problem to the present. The Landlord is not required to reimburse the Tenant for the treatment of his pets as the Landlord was unaware of the problem prior to their having become infested. The Landlord is obliged to return the last month’s rent deposit to the Tenant.

36. Because of the lack of any predictable date for eradication of the problem of rat mites and rodents, the tenancy is terminated.

It is ordered that:

1. The tenancy is terminated effective January 31, 2019.

2. The Landlord shall pay to the Tenant a rent abatement of $11,388.00 and return the last month’s rent deposit of $949.00.

3. The Landlord shall pay to the Tenant the application filing fee in the amount of $45.00.

4. The total amount the Landlord owes the Tenant is $12,382.00.

TNT-82109-16 (Re), 2016 CanLII 72021 (ON LTB)

1. The rental unit is a house. The monthly rent is $900.00. The Tenants are responsible to pay all utility costs except the hot water heater rental.

2. The parties entered into a written agreement to lease on April 12, 2015. The tenancy is for a one year term commencing on April 15, 2015.

3. At the outset of the tenancy the Tenants paid a last month rent deposit in the amount of $900.00 and paid rent for the period April 15 to April 30 in the amount of $450.00. The intention of the parties was to adjust the rent period so that instead of the rent coming due on the 15th of each month it would come due on the first of each month.

4. The Landlord JR is a real estate broker. The lease documents were drafted by him or by someone on his behalf.

5. As part of the rental agreement, the parties signed an “agreement” dated April 12, 2015, in which the Tenants agreed that they were aware of the condition of the house; that they accepted responsibility for maintenance of the septic tank; that they agreed to maintain the property including the outside grounds in a “respectable manner”; that they agreed that any minor work to be done on the house is the Tenant’s responsibility; and that they agreed to allow the Landlords access to the cold water hose outside of the house for the Landlord’s personal use.

6. To the extent that any of the terms of the foregoing agreement purport to relieve the Landlords of the obligation to maintain and repair the rental unit, they are void and unenforceable by reason of S. 4 of the Act.

7. The Act requires the Landlords to provide and maintain the rental unit and the residential complex in a good state of repair and fit for habitation, and requires the Landlords to comply with health, safety, housing and maintenance standards. Any provision in a rental agreement that is inconsistent with this requirement is void.

8. Although the tenancy was to begin on April 15, 2015, the Tenants did not receive the keys for the unit until April 27, 2015 as it was not ready for occupancy until that day.

9. The Landlords have a garden centre at the rear of the property. In order to have an adequate water supply for the garden centre the Landlords created a hole in the outside of the rental unit so that they could attach a hose to the Tenants’ kitchen sink, which serves the Landlords’ garden centre. The hole in the house allowed rats to enter the rental unit.

10. The Tenants advised the Landlords of a rat infestation in the house. The Landlords refused to address the problem and told the Tenants to deal with it themselves.

11. The Tenants called two extermination companies in May and June 2015, both of which advised the Tenants that they could not effectively rid the house of rats because the hole created by the Landlords was not properly closed and sealed.

12. The Tenants purchased poisons and traps at a cost of $300.00 and ultimately were able to rid the house of rats by September 2015. The infestation was significant and caused distress and discomfort for the Tenants. The rats were the size of a woman’s size 10 shoe, as demonstrated by the photos submitted by the Tenants. They chewed a hole in the bottom of a door inside the house, left dirt and feces in the house and caused the Tenants to be concerned for their health and well being.

13. The Landlords refused to acknowledge that the pests were rats despite having been shown evidence of their size by the Tenants. The Landlords’ attitude was that the Tenants lived in the country and should get used to “field mice”.

14. The Tenants brought their own stove and refrigerator to the rental unit, as the ones supplied by the Landlords did not function properly. The Landlords advised the Tenants to discard the appliances that belonged to the Landlord at the time the tenancy began.

15. The rats chewed and damaged the wiring and other parts of the Tenants’ stove and refrigerator, rendering them unusable, and beyond repair.

16. The Landlords supplied the Tenants with a stove and refrigerator for their use after the Tenants’ appliances were destroyed by the rats.

17. On September 30, 2015, the tile and faucet in the bathroom shower collapsed, causing water to spew out of the broken faucet connection. The Tenants called the Landlords immediately to advise of the problem. The Landlords refused to repair the problem, advising the Tenants that the house was “as-is” and any repairs were the responsibility of the Tenants.

18. The only way to stop the water from gushing out of the broken faucet connection was to turn off the main water supply for the house. This was impractical as the Tenants required use of the water for day to day needs.

19. Ultimately on October 21, 2015, the son of one of the Tenants repaired and renewed the shower and the faucet system, and repaired the consequent damage to the tiles and plaster. The cost of the parts alone was almost $300.00. The Tenants’ son is a supervisor for a construction company. He charged a total of $717.60 for the parts and labour to complete the required work, which I find to be reasonable.

20. In the month of April 2016, the Tenants did not pay the full rent. For 16 days in April the Landlords called the Tenants numerous times each day and as late as midnight, demanding the rent and threatening to evict the Tenants without due process. The Landlords physically threatened the Tenants, resulting in the involvement of the police.

21. I find that the Landlords have failed to meet their obligation to repair and maintain the rental unit as required by the Act.

22. The Tenants are entitled to a refund of $300.00 for the poisons and traps required to kill the rats in the rental unit. They are also entitled to compensation in the amount of $350.00 for the loss of their stove and refrigerator which were destroyed by rats. The Tenants are also entitled to an abatement of rent of $150.00 per month for 5 months during which rats were present in the rental unit.

23. The Tenants are entitled to reimbursement in the amount of $717.50 for the repairs to the bathroom plumbing. They are also entitled to an abatement of rent in the amount of $150.00 for the interference with their use of the plumbing systems and bathroom for a 3 week period.

24. I find that the Landlords harassed and interfered with the Tenants in the month of April 2016 by their persistent and haranguing demands for money and threats of illegal eviction. While the Landlords are entitled to be paid rent and are entitled to request payment of rent they are not entitled to call insistently and persistently on a daily basis. Their proper remedy is to bring an application to the Board for non-payment of rent. The Tenants are entitled to an abatement of rent in the amount of $200.00 for the harassment and interference with enjoyment for this conduct.

25. The Tenants requested a refund for the rent paid for the period April 15, 2015 until April 27, 2015, as they did not obtain possession of the rental unit until April 27, 2015. This claim is outside the one year limitation period imposed by the Act, as the Tenants claim was filed with the Board on May 25, 2016, more than one year after the retention of these funds by the Landlords.

26. The total amount of rebates, compensation and abatement of rent to which the Tenants are entitled is $2,467.50. (5 x $150.00 + $300.00 + $350.00 + $717.50 + $150.00 +$200.00).

It is ordered that:

1. The Landlords shall pay to the Tenants $2,467.50 as detailed above.

TET-85535-17 (Re), 2018 CanLII 42613 (ON LTB)

21. The Tenants seek compensation for the damage done to their fridge and stove and couch. All of these items are still in the Tenants’ possession. The fridge and stove are in storage because the Tenants’ new apartment came with appliances. That being said the Tenants fear using them would be hazardous due to the frayed cords.

22. The couch is no longer comfortable although it is usable and it is in storage because the Tenants do not know if it is still infested.

23. The couch was purchased for $4,000.00 two to three years prior to the Tenants moving into the rental unit. The fridge and stove were above five years old and cost $3,200.00 and $2,600.00 respectively when purchased new.

24. Clearly the Tenants are not entitled to the replacement costs for these items but they are entitled to the additional depreciation that can be attributed to the rat damage.

25. According to Ontario Regulation 516/06 the fridge and stove have a useful life of 15 years and the couch a useful life of 10 years.

26. This means that when the Tenants moved in the fridge and stove were depreciating at a rate of about $390.00 a year and should have another seven years of useful life. In other words, they should be worth about $2,700.00 now but are not. Given the condition of the appliances now and my knowledge of similar like cases it is fair to say that the combined value of the appliances is currently less than $1,000.00. The Tenants are entitled to the loss of value or $1,700.00.

27. Similarly the couch should have a current value of about $1,600.00 but instead is probably worth less than $500.00. The Tenants are entitled to the lost value of $1,100.00.

28. Finally, the Tenants are entitled to abatement of the rent.

29. In landlord and tenant matters the normal monetary remedy is abatement of the rent. Abatement is a contractual remedy. It represents the idea that rent is paid in exchange for goods and services and where those goods and services are not being provided the rent should be abated proportional to the difference between what is being paid for and what is being received.

30. Given the evidence of impact on the Tenants of the Landlords’ breaches, and my knowledge of previous like cases I believe a reasonable abatement of the rent may be calculated as follows:

• For the leak in the master bedroom which is one of four bedrooms for the period commencing October 24, 2016 to November 12, 2017 when the Tenants moved out 10% of the monthly rent of $1,400.00 which totals $1,772.00;

• For the leak in the kitchen ceiling and its collapse the e-mails exchanged indicate the Tenants complained about this problem in July of 2017 but it is unclear when the collapse occurred or when the tenants repaired it. As a result, given the work the Tenants did to fix the damage on their own it seems to me a reasonable abatement of the rent would be $500.00;

• For the loss of heat that problem started in February of 2017 and continued until the tenancy ended in mid-November but would have had little impact on the Tenants during the warm weather months. Given the proportional of the home affected and the impact on the Tenants of the problem, it seems to me a reasonable abatement of the rent would be 25% of the rent charged for 6 months or $2,100.00;

• With respect to the rat infestation the problem was reported to the Landlords by July of 2017 at the latest. The e-mails between the parties indicate how disruptive and unpleasant dealing with that problem was for the Tenants. As a result, it seems to me that a further abatement of 15% is warranted for the four month period between July and November, 2017 or $840.00.

31. The amounts awarded for abatement, compensation for damaged property and out of pocket expenses total $8,622.00.

32. This amount exceeds the amount claimed in the application which is $6,721.48. The Board’s jurisdiction is limited to the amount claimed. So an order will issue requiring the Landlords to pay to the Tenants a total of $6,721.48.

SWT-98606-17 (Re), 2017 CanLII 28765 (ON LTB)

2. The Tenants raise 14 issues in their application:

a) Exterior side door damaged;

b) Front door;

c) Front screen door damaged;

d) Sliding back door damaged;

e) Leak in basement under sliding back door;

f) Threshold transition strip missing;

g) Sod in rear yard;

h) Furnace filter;

i) Basement Bathroom wall;

j) Water softener;

k) Bathroom cabinet;

l) Dryer vent under deck;

m) Rats;

n) Deck railing.

3. The Tenants are seeking the following remedy;

a) Front door fixed;

b) Screen door window repaired;

c) Railing on deck installed;

d) Professional pest control company to treat outside for rats;

e) Sod rear yard;

f) Repair water softener;

g) Abatement of 50% plus a discount in rent of $200.00 per month;

h) Payment for the rat traps;

i) $475.00 for the cost to replace a bbq.

7. I find that the Landlord failed to meet their obligation to repair and maintain the premises under section 20 of the Act. with respect to the items in paragraph 5. I find that the Tenants’ remedy of a 50% abatement in the circumstances is excessive and that an abatement of 10% or $1,575.39 for the period from January 20, 2016 to January 3, 2017 is reasonable.

TST-64640-15 (Re), 2015 CanLII 77842 (ON LTB)

1. The Tenant was informed at the hearing, by virtue of subsection 29(2) of the Residential Tenancies Act, 2006 (the ‘Act’) a tenant cannot be awarded a remedy with respect to a period more than one year prior to the date of application. As the Tenants filed their application on July 15, 2015, the Board is statute barred of issuing a remedy based on the Landlord’s breach prior to July 15, 2014.

5. The Tenant testified that there has been a rat infestation in the residential complex since November, 2014. The rats could be frequently seen in the garage and heard within the walls of the Tenants’ rental unit. At first the exterminator attempted to set traps however this method was insufficient to effectively deal with the infestation. The exterminator then began to use poison in May 2015.

6. The Tenant testified that the stench from the dead rat carcasses within the walls of her unit was overwhelming. The building management placed odour releasing machines around the complex without much success. When the smell began dissipating in mid- July, thousands large black bottle flies appeared in the unit and residential complex feeding on the dead rats. The Landlord placed sticky pads up to catch the flies. When the black bottle flies began to subside thousands of what appeared to be fruit flies took their place.

7. I find that the Landlord failed to meet the Landlord's obligations under subsection 20(1) of the Act to maintain the rental unit and failed to comply with health and housing or maintenance standards.

8. The only remedy sought by the Tenants is a rent abatement. An abatement of rent is a contractual remedy based on the principle that if you are paying 100% of the rent then you should be getting 100% of what you are paying for and if you are not getting that, then a tenant should be entitled to abatement equal to the difference in value. The lawful rent for the unit is $1,091.00. Having regard for the nature of the maintenance issue, the steps taken by the Landlord and the impact statement of the Tenants, I am of a view that a reasonable abatement in this instance to be $1,691.05. This amount represents a 5% abatement from November, 2015 to May, 2015 ($381.85), a 50% abatement for June and July ($1,091.00) and finally a 20% abatement for the month of August, 2015 ($218.20).

TET-81380-17 (Re), 2017 CanLII 60346 (ON LTB)

1. The Tenant testified at the hearing that they moved into the rental unit on March 31, 2017.

2. The Tenant testified that the fridge was leaking when they moved in, there were bedbugs and rats in the rental unit, the toilet seat was broken and the bedroom door was broken.

3. The Tenant testified that the fridge, the toilet seat and the door have been fixed but the problem of bedbugs and rats is still unresolved.

4. The Tenant testified that the fridge, the toilet seat and the door were repaired about two weeks ago, but the Landlord testified that these issues were resolved in May 2017.

8. I have considered all of the relevant evidence provided at the hearing and find that the Landlord failed to meet the Landlord's obligations under subsection 20(1) of the Act to repair or maintain the rental unit and failed to comply with health, safety, housing or maintenance standards . The Landlord admitted that the rental unit was a disaster. I find that the Landlord repaired the fridge, the toilet seat and the door in May 2017. The issue of bedbugs and the rats is still outstanding.

9. The Landlord testified that the rental unit was treated for pest control in January 2017. The Tenants moved into the rental unit on March 31, 2017 and the Landlord could not produce any evidence of the rental unit being treated for bedbugs after March 31, 2017 when the Tenants complained about bedbugs. Therefore the Tenants are entitled to rent abatement of $440.00 which is 10% of the monthly rent for a period from April 15, 2017 to August 16, 2017. If the Landlord does not resolve the issue of bedbugs, the Tenants shall be entitled to rent abatement in the future.

TST-06559-19 (Re), 2019 CanLII 134518 (ON LTB)

11. On September 24, 2018 the Tenants reported the presence of rats to the Landlord.

12. The Landlord did not do anything to address this issue, other than tell the Tenants to get traps and poison.

13. The rats left droppings in the cutlery drawer, so the Tenants had to repeatedly wash the cutlery. They had to do so by hand because the dishwasher did not work.

23. The Tenants claim a total rent abatement of $400.00 per month for all of the issues raised in their application. After considering the duration of all of the problems and the impact on the Tenants’ enjoyment and use of the rental unit, I find that the abatement requested by the Tenants, which amounts to less than a 10% abatement, is more than justified.

TEL-85349-17-RV (Re), 2018 CanLII 111840 (ON LTB)

7. The Tenants’ application claims the Landlord breached his obligation under section 20 of the Act regarding the following issues:

a) Mice and rats;

b) Furnace and Air conditioner;

c) Windows; and

d) Hydro and water.

8. By way of background, the Tenants moved into the rental unit August 1, 2017, but they were unable to actually sleep there due to a few of the issues listed in paragraph 7. The parties were familiar with each other because the Tenants had rented a gas station from the Landlord prior to renting this location. The lease provided by the parties shows the rented area as the house with steel garage and one acre of land.

Rodents

9. The Tenants testified that there was evidence of mice and/or rats upon move in August 1, 2017. They found feces and they saw rats come into the rental unit when it became cold. The Tenants submitted pictures of their clothing with holes eaten out of them, feces in cupboards and a large hole in the wall. The rodents were making nests in the clothing and blankets and ate through the Tenants’ mattress.

10. The Tenants told the Landlord face to face of the issue with the rodents when the Landlord was at the house. According to the Tenants, the Landlord took no action to remedy the situation. The Tenants attempted to mitigate by placing traps around the home.

11. The Landlord admitted that the Tenants did tell him about the rodent situation; however, he says it was not until November 20, 2017 in an email from the first-named Tenant. He further stated that he spoke with the second-named Tenant and he told the Landlord that they would deal with it. The second-named Tenant denies this making this comment.

12. The Landlord further stated he believed the Tenants were the ones who brought the rodents in their 10 truckloads of items. The Landlord admittedly did not call or hire a pest control company to inspect the situation or attempt to fix the problem.

13. The Landlord relied on a letter signed by the Tenants saying they have inspected the house and were satisfied with the condition. This letter is not dated and it is unclear when it was signed. The Tenants stated they did not see inside the home prior to getting the keys, but they did drive by to view the outside.

14. Given the Landlord’s own testimony that he did not take any steps to figure out, first, whether there was a rodent issue, and second, how to fix it, I am satisfied the Landlord failed to meet his maintenance obligation with respect to keeping the unit rodent free. His claim that the Tenants brought the rodents is unfounded and it is clear by the pictures there was a severe rodent issue.

15. I find it difficult to believe that the Tenants would tell the Landlord about the problem only to turn around and say that they will deal with it. It begs the question as to why the Tenants would tell the Landlord in the first place. Aside from this, the Landlord has an obligation to fix the problem. For this reason, remedy is granted below.

30. Here the Tenants went without proper heat, had a rodent problem, had broken windows, and had no hydro.

31. The Tenants requested 50% abatement for the month of August because they were unable to stay in the unit for half of the month due to lack of hydro. Based on their testimony, I am not satisfied they had to remain out of the unit for the amount of time as claimed. I believe the appropriate period is August 1, 2017 to August 5, 2017 at 100% abatement, or when they said the hydro was back on, or an amount of $369.86.

32. For the remaining claimed items, the Tenants requested an abatement of 20% of the rent from September 2017 to January 2018. Given the merits of the application and my knowledge of previous similar applications I find this abatement amount to be reasonable. The abatement of 20% for the period of September 1, 2017 to January 31, 2018 is granted in the amount of $2,263.56.

33. The Tenants’ claim for cost in the amount of $900.00 to repair and/or replace damaged items include, but are not limited to, the following items: mattress, children’s clothing, hats, mittens, lunch bags, food, lamp, perfumes, and jewelry box. Although the Tenants did not submit receipts for these items the Board may grant reasonable costs. In this case, based on the pictures submitted by the Tenants there is extensive damage to some of these items due to rodent activity. I find the cost to be reasonable and as such, are granted.

TST-09224-19 (Re), 2020 CanLII 31334 (ON LTB)

12. The Tenant testified that she had a rodent infestation (mice and rats) in the unit since the outset of the tenancy in July 2018. The Tenant reported the rodents to the Landlord’s son H, who manages the rental property, on June 19, 2019.

13. At the hearing the Tenant submitted a copy of an e-mail she sent to H on June 19, 2019, and his response of June 20, 2019. H responded by stating that he was not aware of this issue and he would speak to the Landlord about getting an exterminator involved, but he did not know if that would be effective because of the “condition of the surrounding area.”

14. The Tenant testified that the Landlord came to the unit to inspect the problem some time between June 20, 2019 and June 30, 2019 and that the Landlord said that she could not do anything about it. The Landlord did not give any evidence to contradict this.

15. The Landlord told the Tenant to call public health about the issue.

16. The Tenant testified that the rodent problem was not resolved before she vacated the unit. The Tenant has three school aged children. The Tenant testified that the rodent problem caused her and her children anxiety and fear and that one of her children refused to sleep in her room after seeing a rat in June 2019.

17. In her testimony, the Landlord did not deny that there is a rodent problem in the rental unit. She testified that the area has many rodents because there a lot of the neighbours put food waste outside (she referred to the neighbourhood as a “food court”).

18. The Landlord testified that she called 311 to complain to the City about the rodent situation in the neighbourhood at the end of July 2019.