Duty to Investigate Accomodation Needs (Human Rights)

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Date Retrieved:	2025-11-13
CLNP Page ID:	2535
Page Categories:	Human Rights
Citation:	Duty to Investigate Accomodation Needs (Human Rights), CLNP 2535, <https://rvt.link/gm>, retrieved on 2025-11-13
Editor:	MKent
Last Updated:	2025/11/11

Medallion Corporation v. McIlroy, 2023 ONSC 5196 (CanLII)

[1] The Appellant Landlord appeals the order of Member J. Benham of the Landlord and Tenant Board (“LTB”) dated January 12, 2023 (LTB File No. LTB-T-068739-22) (the “Order”).

[2] The Order arose from the Tenant’s application alleging interference with his reasonable enjoyment of his rental unit due to noise from the adjacent unit. The Member determined that the noise was caused by a child with autism who lived next door. The Landlord had sent notices to the neighbouring tenant in response to the complaints, but the issue persisted.

[3] The Member cited this Court, setting out the Landlord’s obligation to take reasonably necessary action against a neighbouring tenant who denies a neighbour quiet enjoyment: Hassan v. Niagara Housing Authority, [2000] O.J. No. 5650 (Div. Ct.). This obligation is not disputed.

[4] The Member found that the only action the Landlord had taken regarding the noise complaints was sending notices to the neighbour, and that the Landlord had decided to do nothing else. The Member found that the Landlord did not investigate other noise suppression techniques such as retaining a contractor to adjust the insulation between the two units. The Member said, “I can certainly appreciate the situation the Landlord is faced with” but found that the Landlord had substantially interfered with the Tenant’s reasonable enjoyment of his rental unit.

[5] The Member awarded a rent abatement of $7,419.60 and directed the Landlord to hire a contractor to ascertain whether soundproofing could be installed to reduce the noise. The Member declined to order the Landlord to cease the noise, finding that would be unreasonable and unenforceable.

[6] This appeal is limited to questions of law: Residential Tenancies Act, 2006, S.O. 2006, c. 17 (“RTA”), s. 210. The standard of review is correctness: Housen v. Nikolaisen, [2002] 2 S.C.R. 235, 2002 SCC 33, at para. 8; Canada (Minister of Citizenship and Immigration) v. Vavilov, 2019 SCC 65, [2019] 4 S.C.R. 653, at para. 37.

[7] The Landlord submits that the Member erred in law by failing to take into account s. 3(4) of the RTA, which confirms that the RTA is subject to the Human Rights Code. More specifically, the Landlord submits that the Member failed to analyze the significance of the child’s disability under the Human Rights Code and the resulting limitations on the Landlord’s ability to address the noise complaints. The Landlord submits that it could not evict the neighbour and child under the Human Rights Code and there was nothing more that could be done.

[8] The first difficulty with this submission is that it is being raised for the first time on this appeal, which is not normally permitted. The second difficulty is that it is based on the assumption that there was nothing more that the Landlord could do given the child’s disability short of an impermissible eviction. This overlooks the basis for the Order. The Member found that there were more steps that the Landlord could have taken regarding soundproofing, specifically having a contractor adjust the insulation.

[9] The Landlord submits that the Member erred in law because the reasons for decision do not contain an express analysis of the obligations to the child under the Human Rights Code. However, the reasons for decision do reflect an awareness of and need to consider the disability and the Member did not make an order that would potentially discriminate against the child.

[10] The Landlord further submits that the Member failed to take into account the real substance and the good faith of the Tenant’s complaints, as required by s. 202 of the RTA. However, the Landlord has not shown a legal error in the Member’s consideration of the real substance of the noise complaints and it does not appear that good faith was challenged before the Board.

[11] Despite the able argument of counsel, the Landlord has not established an error of law. The Tenant raises other arguments against this appeal, which need not be addressed.

[12] This appeal is therefore dismissed with costs to the Tenant in the agreed amount of $6,000, all inclusive. The Landlord shall have an additional 30 days from today to comply with the Order.

Adga Group Consultants Inc. v. Lane, 2008 CanLII 39605 (ON SCDC)

[107] The procedural duty to accommodate involves obtaining all relevant information about the employee's disability, at least where it is readily available. It could include information about the employee's current medical condition, prognosis for recovery, ability to perform job duties and capabilities for alternate work. The term undue hardship requires respondents in human rights cases to seriously consider how complainants could be accommodated. A failure to give any thought or consideration to the issue of accommodation, including what, if any, steps could be taken constitutes a failure to satisfy the "procedural" duty to accommodate: Meiorin, supra, at paras. 64, 65 and 68; Gordy v. Oak Bay Marine Management Ltd., [2004] B.C.H.R.T.D. No. 180, 2004 BCHRT 225 (H.R.T.), at para. 84 ("Gordy"); D. Lepofsky, "The Duty to Accommodate: A Purposive Approach" (1992) 1 Can. Lab. L. J. 1 at 11 [Lepofsky]; Moore v. Canada (Attorney General), [2005] F.C.J. No. 18, 2005 FC 13, at paras. 35-36.